Shipping policy

Shipping Policy

At ShoeSpot, we aim to deliver quality shoes to customers across The Gambia in a reliable and timely manner. Please read our shipping policy carefully before placing an order.

1. Shipping Locations

  • We currently deliver within The Gambia only.

  • We do not offer international shipping at this time.

2. Order Processing Time

  • Orders are processed after payment confirmation.

  • Processing time is typically 6-24 hours.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

  • Estimated delivery time: 1-7 days

  • Delivery times are estimates and may vary due to:

    • Courier delays

    • Weather conditions

    • Customs or logistical issues

We will notify you if there are any significant delays with your order.

4. Shipping Fees

  • Shipping costs are clearly communicated before order confirmation.

  • In some cases, shipping fees may be included in the product price.

  • Any applicable shipping charges will be confirmed with you before delivery.

5. Delivery Method

  • Orders are delivered using local courier services or arranged delivery partners.

  • Customers may be contacted via phone or WhatsApp to confirm delivery details.

Please ensure your delivery address and contact number are accurate to avoid delays.

6. Failed or Missed Deliveries

If a delivery attempt fails due to:

  • Incorrect address

  • Unreachable phone number

  • Customer unavailability

The customer may be responsible for additional delivery charges.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos as proof

Please refer to our Return & Refund Policy for full details.

8. Order Tracking

  • Tracking details may be provided where available.

  • Some shipments may not include real-time tracking.

9. Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time.
Any changes will be posted on this page.

10. Contact Us

If you have questions about shipping or delivery, contact us:

📧 Email: support@shoespot.gm
📱 WhatsApp: +2205917777