Terms of Service

Last updated: August 27, 2026

Welcome to ShoeSpot. These Terms of Service ("Terms") govern your use of shoespot.gm and your purchase of products from ShoeSpot.

By using our website or placing an order, you agree to these Terms. If you do not agree with them, please do not use our website or place an order.

1. About ShoeSpot

ShoeSpot is an online footwear store serving customers in The Gambia.

Our website allows customers to browse available products, place orders and arrange delivery.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Product availability may change without notice.

• Sizes and fit may vary between products.

• Minor differences between product photographs and the actual product may occur.

If we discover an error in the description, price or availability of a product after you place an order, we may contact you to correct the error or cancel the affected order.

3. Prices

All prices displayed on ShoeSpot are in Gambian Dalasi (GMD) unless stated otherwise.

Product prices may change at any time. A price change will not affect an order that has already been accepted and confirmed, except where the displayed price resulted from an obvious error.

Delivery charges are calculated separately and may depend on the customer's delivery location.

4. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

You are responsible for providing accurate:

• Name

• Phone number

• Email address

• Delivery address

• Product and size selections

We may contact you to confirm your order before processing or delivering it.

An order may be cancelled if:

• The requested product is unavailable.

• We are unable to verify the order or payment.

• The information provided is incorrect or incomplete.

• There is a significant pricing or listing error.

• We reasonably believe the order is fraudulent or unauthorized.

5. Payment

We may offer payment methods such as mobile money and bank transfer.

Where payment is required before fulfillment, your order may not be processed until payment has been successfully verified.

Customers must provide accurate payment information and must not use another person's payment method without authorization.

6. Delivery

ShoeSpot provides delivery to supported locations in The Gambia.

Delivery fees depend on the delivery location and may be displayed during checkout.

Customers are responsible for providing a correct and accessible delivery address and a working phone number.

Delivery times are estimates and may be affected by traffic, weather, public holidays, availability, or circumstances outside our control.

If a delivery cannot be completed because the customer provides incorrect information, is unavailable, or cannot be reached, additional delivery arrangements or charges may apply.

7. Returns and Exchanges

Returns and exchanges are governed by our Returns & Refund Policy.

Customers should review that policy before placing an order.

Products returned for an eligible exchange or return must meet the conditions stated in the Returns & Refund Policy.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We may not be able to cancel an order once it has been processed, dispatched or delivered.

If an order has already been dispatched, any cancellation or return will be subject to our Returns & Refund Policy.

9. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of the website.

• Use the website for fraudulent activities.

• Copy, reproduce or commercially exploit our website content without permission.

• Submit false or misleading information.

• Use automated tools to access or scrape the website in a way that harms or disrupts our services.

10. Intellectual Property

Unless otherwise stated, the content on the ShoeSpot website, including our branding, logo, text, graphics, photographs and website design, belongs to or is used by ShoeSpot with appropriate authorization.

You may not reproduce, modify, distribute or commercially use our content without our permission.

Product names, logos and trademarks belonging to third parties remain the property of their respective owners.

11. Third-Party Services

Our website may rely on third-party services for functions such as:

• Payments

• Website hosting and e-commerce functionality

• Analytics

• Advertising

• Communications

• Delivery and logistics

These services may have their own terms and policies, which may also apply when you use them.

12. Website Availability

We aim to keep ShoeSpot available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, error-free or free from security vulnerabilities.

We may temporarily suspend or modify the website for maintenance, updates, security reasons or other operational needs.

13. Limitation of Liability

To the extent permitted by applicable law, ShoeSpot will not be responsible for losses resulting from circumstances beyond our reasonable control, including delivery delays, service interruptions, technical failures, third-party service failures, or events outside our control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

14. Changes to These Terms

We may update these Terms from time to time.

When changes are made, the updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our website after changes are posted means you accept the updated Terms.

15. Governing Law

These Terms are intended to be governed by the applicable laws of The Gambia.

Any disputes will be handled in accordance with the applicable laws and procedures of The Gambia.

16. Contact Us

If you have questions about these Terms or your order, please contact us:

ShoeSpot
Website: shoespot.gm
WhatsApp: +220 5917777