Shipping Policy

Last updated: August 2026

ShoeSpot.gm provides local delivery services to customers across our service areas in The Gambia.

We aim to keep delivery affordable by grouping orders by area and planning delivery routes efficiently.

Delivery Time

Standard orders are delivered within 7 days of placing the order.

Your order may arrive earlier depending on your location, order volume, and delivery schedule. We may group deliveries to the same area together to keep delivery costs affordable and efficient.

We will contact you before delivery when necessary.

Please make sure that your phone number and delivery address are accurate and reachable. Incorrect or incomplete information may cause delays.

Delivery Fees

A base delivery fee of D100 applies to orders.

Additional delivery charges may apply depending on the distance between the delivery address and our delivery base in Kotu/Manjai Kunda.

The current delivery structure is:

Distance	Base Fee	Additional Surcharge	Total Delivery Fee
0–20 km	D100	D0	D100
20–40 km	D100	D100	D200
40–60 km	D100	D200	D300
60–80 km	D100	D300	D400
80–100 km	D100	D400	D500

The applicable delivery charge will be shown at checkout before the order is placed.

Delivery Areas

We provide delivery across our service areas in The Gambia.

Delivery availability and fees are determined based on the delivery address provided at checkout. The distance used for calculating delivery charges may therefore vary depending on the exact location entered by the customer.

Delivery Attempts

Please ensure that someone is available to receive the order when our delivery representative contacts you.

If a delivery cannot be completed because the customer is unavailable, the phone number cannot be reached, or the delivery address is incorrect or incomplete, additional delivery or transportation costs may apply for a subsequent delivery attempt.

Cash on Delivery

Cash on Delivery is available for eligible orders.

Customers choosing Cash on Delivery should have the correct amount ready when the order is delivered.

We may contact customers by phone or WhatsApp to confirm Cash-on-Delivery orders before dispatch.

Prepaid Orders

For orders paid through Wave Mobile Money or Bank Transfer, orders are processed after payment has been successfully verified and confirmed by ShoeSpot.

Customers may be required to provide proof of payment through WhatsApp.

Changes to Delivery Information

If you need to change your delivery address after placing an order, please contact ShoeSpot as soon as possible at:

WhatsApp: +220 5917777
Email: support@shoespot.gm

We cannot guarantee that delivery-address changes can be made after an order has already been dispatched.

Delivery Delays

Although we aim to deliver within 7 days, unexpected circumstances such as severe weather, traffic, incorrect customer information, difficulty contacting the customer, or other circumstances outside our reasonable control may cause delays.

If we expect a significant delay, we will communicate with the customer where possible.

Contact Us

If you have questions about your delivery, please contact:

WhatsApp: +220 5917777
Email: support@shoespot.gm
General Inquiries: info@shoespot.gm

We are happy to assist with questions regarding delivery fees, delivery locations, orders, and delivery status.