Cancellation policy

Purchase Options Cancellation Policy

At ShoeSpot, we want you to be completely satisfied with your purchase. Please read our cancellation policy carefully.

Subscription Orders

  • You may cancel a subscription at any time before the next billing cycle.
  • Cancellations made after a billing cycle has processed will take effect on the following cycle — no refunds are issued for the current period.
  • To cancel, contact us via WhatsApp or email before your next renewal date.

Pre-Orders

  • Pre-orders may be cancelled within 24 hours of placement for a full refund.
  • After 24 hours, cancellations are subject to review and may incur a restocking fee.

Standard Orders

  • Orders can be cancelled before they are dispatched. Once shipped, our Returns & Refund Policy applies.
  • To request a cancellation, contact us immediately at [your email/WhatsApp number].

How to Cancel Contact ShoeSpot customer support:

  • 📧 Email: support@shoespot.gm
  • 💬 WhatsApp: +2205917777
  • We aim to respond within 24 hours.

ShoeSpot reserves the right to update this policy at any time. Changes will be reflected on this page.