Returns & Refund Policy

Last updated: August 27, 2026

At ShoeSpot, we want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so we can help.

1. Returns & Exchanges

You may request a return or exchange if:

• You received the wrong product or wrong size.

• Your shoes arrived damaged or defective.

• The product you received is significantly different from what was ordered.

To be eligible, the shoes must be unused, unworn and in their original condition, including the original packaging where applicable.

2. Size Exchanges

If you ordered the wrong size, you may request an exchange within 3 days of receiving your order.

The replacement size is subject to availability.

Customers are responsible for any additional delivery costs associated with a size exchange unless the wrong size was sent by ShoeSpot.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 24 hours of delivery.

Please provide:

• Your order number

• Photos of the product

• Photos of the packaging if applicable

• A brief description of the issue

If the issue is confirmed to be our responsibility, ShoeSpot will arrange an appropriate replacement or refund.

4. Change of Mind

We do not accept returns or refunds simply because a customer has changed their mind after receiving an order.

Please carefully check the product information, size and description before completing your purchase.

5. Refunds

Where a refund is approved, the refund amount will normally cover the eligible value of the returned product.

Delivery fees are non-refundable, except where the return is caused by an error on the part of ShoeSpot or another circumstance determined by ShoeSpot.

Refunds will be processed using an available payment method and may take some time to complete depending on the payment provider.

6. Items That Cannot Be Returned

We cannot accept returns or exchanges for shoes that:

• Have been worn or used

• Have been damaged after delivery by the customer

• Are dirty, washed or altered

• Are missing their original packaging where the packaging is required for the return

• Are returned after the applicable return/exchange period

7. How to Request a Return or Exchange

Contact ShoeSpot through WhatsApp at +220 5917777 with your order number and details of the issue.

Please do not send a product back before contacting us and receiving instructions.

8. Important Note

All returns and exchanges are subject to inspection and approval by ShoeSpot.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

ShoeSpot
Website: shoespot.gm
WhatsApp: +220 5917777